Thanks for using Stride. If something is not working, email us and include what you were trying to do, your browser or device, and (if relevant) the email on your Stride account. We read every message.
General help and feedback: support@runstri.de
Privacy questions: privacy@runstri.de (see also our Privacy Policy).
For help connecting Stride to ChatGPT or Claude, follow the Stride connector setup guide. It explains how to connect Strava, optionally add WHOOP, and authorise the connector in your AI assistant.
ChatGPT calls these integrations apps; Claude calls them connectors. Both use the same secure Stride MCP connection and your Stride account. If a step fails, email us with the assistant you were using and where the connection stopped.
Stride needs read access to your Strava activities to build coaching around your real running history. You connect Strava from the app after you sign in.
If Strava shows an error such as “Limit of connected athletes exceeded” while you authorise the app, that is a limit set by Strava on our API application. We request quota increases from Strava as we grow. If you hit this screen, wait until we announce higher capacity, or email support@runstri.de so we know you were blocked.
For empty feeds or sync issues after a successful connection, email us with approximate dates and what you expected to see. Heavy usage should still respect Strava rate limits; we use webhooks for updates rather than polling your account constantly.
To report a security vulnerability privately, use GitHub Security Advisories for this repository, or email security@runstri.de. Please do not post exploit details in public issues.